Payment Policy
Last updated: 16 September 2026
At Soleia Muse, we are committed to providing a safe, secure and transparent checkout experience.
This Payment Policy explains the payment methods we accept, how payments are processed and how your payment information is handled.
1. Accepted Payment Methods
We currently accept the payment methods displayed at checkout, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Only include payment methods that are actually enabled on your store.
Available payment options may vary depending on your location, device and the payment services available at the time of checkout.
2. Currency
For customers shopping through our Australian storefront, prices are displayed in Australian Dollars (AUD) unless clearly stated otherwise.
The final amount payable will be displayed at checkout before you complete your purchase.
If we offer a separate storefront or localised checkout for customers in New Zealand, the applicable currency will be clearly displayed before payment.
For Australian customers, prices and unavoidable charges should be presented clearly before purchase. Australian pricing rules require businesses to communicate the total price accurately and not mislead customers about additional charges.
3. Secure Payments
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our website.
Checkout and payment processing are handled through secure payment providers.
Google Merchant Center also requires checkout pages that collect payment or personally identifiable information to be protected with a valid SSL certificate.
4. Payment Processing
Payment is required at the time your order is placed.
When you complete your order, the selected payment provider will process your payment securely.
We do not directly receive or store your complete credit or debit card number.
Payment information is processed by our authorised payment service providers in accordance with their own security and privacy requirements.
5. Payment Authorisation
Your order may be subject to payment authorisation and fraud-prevention checks.
If your payment cannot be authorised, your order may not be processed.
Possible reasons may include:
- incorrect payment information;
- insufficient funds;
- the payment provider declining the transaction;
- suspected fraudulent activity; or
- technical issues with the payment method.
If a transaction is declined, please contact your bank or payment provider for further information.
6. Payment Security
Our ecommerce and payment providers use security measures designed to protect payment information during checkout.
Where applicable, payment providers may also use:
- fraud detection;
- transaction monitoring;
- identity verification;
- 3D Secure or similar authentication; and
- additional security checks.
These measures help protect both customers and our business from unauthorised transactions.
7. Payment Information
We do not sell your payment or contact information.
Personal information may, however, be shared with service providers where reasonably necessary to:
- process your payment;
- prevent fraud;
- fulfil your order;
- arrange shipping;
- provide customer support; or
- comply with legal obligations.
For more information about how we handle personal information, please review our Privacy Policy.
This wording is better than your current “we don't share your personal information with anyone”, because that isn't actually true for an ecommerce store: Shopify, payment providers, couriers and fulfilment partners need certain information to provide the service.
8. Payment Fees
We do not charge an additional payment processing fee unless clearly disclosed before purchase.
If any payment surcharge applies, it will be clearly displayed before you complete your order and handled in accordance with applicable law.
For Australia specifically, payment surcharges are regulated, and the total price shown to consumers must not be misleading.
If you don't charge card fees at all, I'd simplify this to:
We do not charge additional fees for paying by credit card, debit card, Apple Pay, Google Pay or Shop Pay.
That looks even better.
9. Order Confirmation
After successful payment, you will receive an order confirmation at the email address provided during checkout.
Please review your order confirmation and contact us at support@soleiamuse.com if you notice an error.
An order confirmation does not affect our right to cancel or refund an order where reasonably necessary due to:
- suspected fraud;
- payment failure;
- product unavailability;
- an obvious pricing error; or
- circumstances where fulfilling the order would be unlawful.
If we cancel an order after payment has been received, the applicable amount will be refunded.
10. Refunds
Approved refunds will normally be returned to the original payment method used for the purchase.
Refund timing depends on your bank, card issuer or payment provider.
For full information regarding returns, cancellations and refunds, please see our Returns & Refund Policy.
11. Failed or Duplicate Payments
If you believe you have:
- been charged more than once;
- been charged an incorrect amount; or
- experienced a payment error,
please contact us at support@soleiamuse.com with your order details.
We will investigate the transaction and assist where appropriate.
12. Fraud Prevention
We reserve the right to review or cancel transactions where we reasonably suspect fraud, unauthorised payment activity or misuse.
We may request additional information to verify an order before dispatching it.
Where an order is cancelled after payment has been captured, the appropriate refund will be processed.
13. Contact Us
For questions regarding payments or orders, please contact:
Store name: Soleia Muse
Legal company name: We Build Brands bv
Company address: Broekstraat 33, Deurle, East-Flanders, 9831, Belgium
Company registration number: BE 0797.324.261
Phone: [PHONE NUMBER]
Email: support@soleiamuse.com